Why is my account suspended?

Your account will only be suspended if the credit card on file has expired,  you experienced a payment failure, or you have attempted to add five (5) or more payments to your account within a 24 hour period.

If your account has been disabled due to payment failures, you will need to update your payment information. Even if the credit card information is the same, you'll need to go in and update it, and then the account will try any outstanding balance and enable your account if processed successfully.

If the credit card on your account has expired, you will need to update your payment information. When you update your payment method, your account will enable itself and will be ready for use.

Thirty (30) days before your card expiration, we will send you an email to remind you to update it. We will do so again fifteen (15) days prior, and then again on the day of the account suspension if you still have not updated the card on file. 

To update your credit card information, log in to your account at www.ParkMobile.io with your username and password. Click Payment Method on the left navigation menu, then select manage credit cards, and then select edit card. After adding the new card details to your primary credit card, click "Submit". You can also update your payment information in the settings menu of our mobile apps!

If your account is suspended due to adding 5 or more payments within 24 hours you'll either need to wait 24 hours before you're able to update your payment information, or contact us at 1-877-727-5457 so a phone agent can assist you by updating your payment information on file. 

 

**Please note only phone agents can update your payment information. This can not be done by a chat agent or via email**

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