Parkmobile is a pay by phone parking solution and certain information varies depending on your location. Note that the information in this article is ONLY for the parking areas in Santra Cruz, CA where Parkmobile is offered.
Click a topic below to jump to that section, or just scroll through all sections.
There is no cost to register with us or to download one of our mobile apps. The transaction fees charged when you initiate a parking session are in addition to the regularly charged parking fees for your area. Transaction fees vary based on which level of membership you choose. View our Memberships article to learn more about the different membership levels.
The transaction fees for this area are as follows:
Basic Membership - $0.35 per transaction
ParkmobilePro Membership - $0.25 per transaction
Corporate Membership - $0.25 per transaction
Parkmobile payments do not integrate with the meters in this area. While your payment will not show on the meter, the officer will use your license plate number and zone number to view your Parkmobile payment on a handheld device. As such, please make sure to add any additional license plate numbers to your account before creating a parking session in order to make sure your parking transactions are correctly created.
If your vehicle does not have a license plate, you can use the last 4 digits of your VIN in place of license plate number. For example, you would enter 1234 as the plate number on your account.
Zone numbers are a critical part of your transaction and must be recorded correctly in order for your parking session to be identified correctly by the parking enforcement officers. Zone numbers vary from meter to meter. You MUST identify your Parkmobile zone number from the green Parkmobile signage located in your parking area or space.
In the parking areas in Santa Cruz, CA zone numbers range from 461 to 46125.
The Parkmobile toll-free phone number to reach the automated system to register and/or start or extend your parking sessions is: 877-727-5718 (877 PARK 718). If you are parking in the parking areas in Santa Cruz, CA and call any other Parkmobile phone number you will be at risk parking in a zone in the wrong geographical area and the parking officers in your area wouldn't see your parking payment in that case.
The credit cards accepted in your area are: Visa and MasterCard
You can stop a session early if you do not need the entire time available, and you will be charged the appropriate parking fee for the time used, according to the rate structure in your area. If you do not stop your session early it will automatically expire at the time noted when you started the session.
These parking sessions can't be extended. If you need additional time beyond what is available when you start the session, you can create a new session once the initial one ends, or you can stop the initial session early and start a new one to get a new automatic deactivation time (this is the best choice for avoiding any gaps in paid parking coverage.)
Parkmobile does not own, operate, manage or enforce the parking areas. We don’t issue tickets and we can’t remove them for you. We can provide you with the contact information for your parking authority, if you don’t have it, so you can contact them to begin your dispute. You can use your parking receipt from your Personal Pages to include with your dispute.
To dispute a citation, follow the instructions on the ticket. Or, for special handling call the Office of the Director of Santa Cruz Parking Services (Marlin Granlund at 831-420-5184 or Ted Donnelly at 831-420-5181). You can log on to your Personal Pages online at www.parkmobile.com to obtain a receipt for your parking session.