ParkMobile is a pay by phone parking solution and certain information varies depending on your location. Note that the information in this article is ONLY for the parking areas operated by Central Parking and Park It in Charlotte, NC where ParkMobile is offered.
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There is no cost to register with us or to download one of our mobile apps. The transaction fees charged when you initiate a parking session are in addition to the regularly charged parking fees for your area. In some areas transaction fees vary based on which level of membership you choose, but in Charlotte, the transaction fee is $0.12 regardless of membership level. View our Memberships article to learn more about the different membership levels.
The transaction fees for this area are as follows:
Basic Membership - $0.12 per transaction
ParkMobilePro Membership - $0.12 per transaction
Corporate Membership - $0.12 per transaction
ParkMobile payments do not integrate with the meters in this area. While your payment will not show on the meter, the officer will use your zone number and space number to view your ParkMobile payment on a handheld device.
Zone numbers are a critical part of your transaction and must be recorded correctly in order for your parking session to be identified correctly by the parking enforcement officers. Zone numbers vary by lot or parking area. You MUST identify your ParkMobile zone number from the green ParkMobile signage located in your parking lot.
In the parking areas operated by Central Parking and Park It in Charlotte, NC the zone numbers range from 4501 to 45159.
The ParkMobile toll-free phone number to reach the automated system to register and/or start or extend your parking sessions is: 877-727-5301 (877 PARK 301). If you are parking in the parking areas operated by Central Parking and Park It in Charlotte, NC and call any other ParkMobile phone number you will be at risk parking in a zone in the wrong geographical area and the parking officers in your area wouldn't see your parking payment in that case.
The credit cards accepted in your area are: Visa and MasterCard
You can not stop a session once started. You must select the amount of time you want in advance and pay for that time with your credit card. If you chose more time than you needed, you will not be able to stop the session or get a refund.
You are able to extend your parking time, if you see that you need more than the amount you initially paid for, as long as you haven't already chosen the maximum allowed. Extension example: if the maximum is 2 hours, and you chose 1 hour, you can then extend your session before it expires for up to an additional 1 hour. Note that extensions are separate transactions, and therefore each extension carries a transaction fee as well.
ParkMobile does not own, operate, manage or enforce the parking areas. We don’t issue tickets and we can’t remove them for you. We can provide you with the contact information for your parking authority, if you don’t have it, so you can contact them to begin your dispute. You can use your parking receipt from your Personal Pages to include with your dispute.
To dispute a citation, follow the instructions on the ticket or call the City of Charlotte Park It Program at 704-432-PARK (7275). You can log on to your Personal Pages online at www.parkmobile.io to obtain a receipt for your parking session.