Parkmobile is a pay by phone parking solution and certain information varies depending on your location. Note that the information in this article is ONLY for the areas in Toronto, Ontario (and parts of Ajax, ON) operated by SP Plus where Parkmobile is offered in Canada.
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There is no cost to register with us or to download one of our mobile apps. The transaction fees charged when you initiate a parking session are in addition to the regularly charged parking fees for your area. Transaction fees vary based on which level of membership you choose. View our Memberships article to learn more about the different membership levels.
The transaction fees for this area are as follows:
Basic Membership - $0.35 per transaction
ParkmobilePro Membership - $0.30 per transaction
Corporate Membership - $0.30 per transaction
Parkmobile payments do not integrate with the meters in this area. While your payment will not show on the meter, the officer will use your license plate number and zone number to view your Parkmobile payment on a handheld device. As such, please make sure to add any additional license plate numbers to your account before creating a parking session in order to make sure your parking transactions are correctly created.
Zone numbers are a critical part of your transaction and must be recorded correctly in order for your parking session to be identified correctly by the parking enforcement officers. Zone numbers can vary by street, area, or meter. You MUST identify your Parkmobile zone number from the green Parkmobile signage located in your parking area to ensure you start your session correctly.
In the parking areas in Toronto, Canada and Ajax, Ontario, zone numbers range from 4501-4502.
|Zone Number||Location Name
|4501||Transit Square||100 Westney Road South, Ajax, ON|
|4502||Heron Hills||2001 and 2005 Sheppard Avenue East|
The Parkmobile toll-free phone number to reach the automated system to register and/or start or extend your parking sessions is: 855-727-7275. If you are parking in the parking areas in Toronto, Canada and call any other Parkmobile phone number you will be at risk parking in a zone in the wrong geographical area and the parking officers in your area wouldn't see your parking payment in that case.
In this zone, the first two hours of parking are free. The Parkmobile system will automatically figure in the 2 free hours, so one should begin their parking session when leaving the vehicle. For example, if I start a parking session at 9:00 am, the system won't begin charging until 11:00 am.
You can not stop a session once started. You must select the amount of time you want in advance and pay for that time with your credit card. If you chose more time than you needed, you will not be able to stop the session or get a refund.
You are able to extend your parking time, if you see that you need more than the amount you initially paid for, as long as you haven't already chosen the meter maximum. Example: if the meter maximum is 15 hours, and you chose 1 hour, you can then extend your session before it expires for an additional 14 hours. Note that extensions are separate transactions, and therefore each extension carries a transaction fee as well.
Parkmobile does not own, operate, manage or enforce the parking areas. We don’t issue tickets and we can’t remove them for you. We can provide you with the contact information for your parking authority, if you don’t have it, so you can contact them to begin your dispute. You can use your parking receipt from your Personal Pages to include with your dispute.
To dispute a citation, follow the instructions on the ticket. You can log on to your Personal Pages online at www.parkmobile.com to obtain a receipt for your parking session.