Parkmobile is a pay by phone parking solution and certain information varies depending on your location. Note that the information in this article is ONLY for the parking areas operated by Premier Parking in Austin, TX where Parkmobile is offered.
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Where Will Payment Appear?
Citation/Parking Operator Info
Transaction Fees (based on Membership Level):
There is no cost to register with us or to download one of our mobile apps. The transaction fees charged when you initiate a parking session are in addition to the regularly charged parking fees for your area. Transaction fees vary based on which level of membership you choose. View our Memberships article to learn more about the different membership levels.
The transaction fees for this area are as follows:
Basic Membership - $0.75 per transaction
ParkmobilePro Membership - $0.70 per transaction
Corporate Membership - $0.70 per transaction
How Will Enforcement Officers Know That I've Paid? Will My Payment Show on the Meter?
Parkmobile payments do not integrate with the meters in this area. While your payment will not show on the meter, the officer will use your license plate number and zone number to view your Parkmobile payment on a handheld device. As such, please make sure to add any additional license plate numbers to your account before creating a parking session in order to make sure your parking transactions are correctly created.
Zone Number Information and Range:
Zone numbers are a critical part of your transaction and must be recorded correctly in order for your parking session to be identified correctly by the parking enforcement officers. Zone numbers can vary by area. You MUST identify your Parkmobile zone number from the green Parkmobile signage located in your parking lot.
In the parking areas operated by Premier Parking in Austin, TX where Parkmobile is offered the zone number range is 6501-6520.
|Zone Number||Lot Name||Street Address|
|6501||Austin Wine Merchant Lot||512 West 6th Street|
|6502||Brazos Lot||501 Brazos Street|
|6503||Kline Lot||1009 East 6th Street|
|6504||Miller on 6th Lot||513 West 6th Street|
|6505||Miller on 7th Lot||1000 East 7th Street|
|6506||Trinity Lot||400 East 8th Street|
|6507||Whitis Lot||2011 Whitis Avenue|
|6508||Demo Lot||604 West 6th Street|
|6510||Any Baby Can Lot||1121 East 7th Street|
|6511||Frost Bank Tower||401 Congress Avenue|
|6512||300 West 6th||300 West 6th Street|
|6513||One American Center||600 Congress Avenue|
|6515||15th and San Antonio Lot||1521 San Antonio St|
|6516||St. David's Episcopal Church||710 Trinity St.|
|6517||Urban Vet Lot||700 W 5th St|
|6518||Millennium Garage||799 Driskill St.|
|6519||St. David's Church Lot||301 E 8th St|
|6520||Lavaca Plaza Garage||504 Lavaca St|
Area Specific Parkmobile Phone Number:
The Parkmobile toll-free phone number to reach the automated system to register and/or start or extend your parking sessions is: 877-727-5953 (877 PARK 953). If you are parking in the parking areas operated by Premier Parking in Austin, TX and call any other Parkmobile phone number you will be at risk parking in a zone in the wrong geographical area and the parking officers in your area wouldn't see your parking payment in that case.
At the gated garages in zones 6511 - 6513 & 6516: The parking session payments made with Parkmobile in gated parking facilities are completed by the scanning of a gated/garage entry ticket. This can only be done with our iPhone and Android apps. In these gated facilities, payment sessions cannot be started by calling the automated voice response system used in non-gated facilities.
Credit Cards Accepted:
The payment methods accepted in your area are: PayPal, Visa, MasterCard, Discover, American Express, and Parkmobile Wallet
Can transactions in zones in this area be stopped? Extended? Why or why not?
You can not stop a session once started. You must select the amount of time you want in advance and pay for that time with your credit card. If you chose more time than you needed, you will not be able to stop the session or get a refund.
You are able to extend your parking time, if you see that you need more than the amount you initially paid for, as long as you haven't already chosen the meter maximum. Example: if the meter maximum is 2 hours, and you chose 1 hour, you can then extend your session before it expires for an additional hour. Note that extensions are separate transactions, and therefore each extension carries a transaction fee as well.
What do I do if I get a parking citation in this area?
Parkmobile does not own, operate, manage or enforce the parking areas. We don’t issue tickets and we can’t remove them for you. We can provide you with the contact information for your parking authority, if you don’t have it, so you can contact them to begin your dispute. You can use your parking receipt from your Personal Pages to include with your dispute.
To dispute a citation, follow the instructions on the ticket. You can log on to your Personal Pages online at www.parkmobile.com to obtain a receipt for your parking session.
Need more information about how to use the Parkmobile app in your gated parking facility?
If you have more questions about the service in general, and also want to see a step by step guide on using the Parkmobile app to pay for your parking in gated/garage facilities that offer Parkmobile as a payment option, visit the How do I use Parkmobile in Gated Garage Facilities? article for information and additional screenshots.
You should see Parkmobile signs in the garage. One with instructions at the entry gate, and a reminder sign at the payment machine.
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