Parkmobile is a pay by phone parking solution and certain information varies depending on your location. Note that the information in this article is ONLY for the parking areas in Walnut Creek, CA where Parkmobile is offered.
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Where Will Payment Appear?
Citation/Parking Operator Info
Transaction Fees (based on Membership Level):
There is no cost to register with us or to download one of our mobile apps. The transaction fees charged when you initiate a parking session are in addition to the regularly charged parking fees for your area. In some areas transaction fees vary based on which level of membership you choose, but in Walnut Creek, the transaction fee is $0.35 regardless of membership level. View our Memberships article to learn more about the different membership levels.
The transaction fees for this area are as follows:
Basic Membership - $0.35 per transaction
ParkmobilePro Membership - $0.35 per transaction
Corporate Membership - $0.35 per transaction
How Will Enforcement Officers Know That I've Paid? Will My Payment Show on the Meter?
Parkmobile payments do not integrate with the meters in this area. While your payment will not show on the meter, the officer will use your license plate number, zone number, and space number to view your Parkmobile payment on a handheld device. As such, please make sure to add any additional license plate numbers to your account before creating a parking session in order to make sure your parking transactions are correctly created.
If your vehicle does not have a license plate number, you can use the last 4 digits of your VIN, in place of license plate number (for example, you would enter 1234). After receiving your license plates, you must add the license plate information to your account.
Zone Number Information and Range:
Zone numbers are a critical part of your transaction and must be recorded correctly in order for your parking session to be identified correctly by the parking enforcement officers. Zone numbers vary by area. You MUST identify your Parkmobile zone number from the green Parkmobile signage located in your parking lot.
In the parking areas in Walnut Creek, CA zone numbers range from 1701-1791.
Area Specific Parkmobile Phone Number:
The Parkmobile toll-free phone number to reach the automated system to register and/or start or extend your parking sessions is: 877-727-5718 (877 PARK 718). If you are parking in Walnut Creek, CA and call any other Parkmobile phone number you will be at risk parking in a zone in the wrong geographical area and the parking officers in your area wouldn't see your parking payment in that case.
Credit Cards Accepted:
The payment methods accepted in your area are: PayPal, Visa, MasterCard, Discover, American Express, and Parkmobile Wallet
Can transactions in zones in this area be stopped? Extended? Why or why not?
You can not stop a session once started. You must select the amount of time you want in advance and pay for that time with your credit card. If you chose more time than you needed, you will not be able to stop the session or get a refund.
You are able to extend your parking time, if you see that you need more than the amount you initially paid for, as long as you haven't already chosen the maximum allowed. In order to extend a transaction it must still be active and not yet expired. Example: if the maximum is 4 hours, and you chose 1 hour, you can then extend your session before it expires for up to an additional 3 hours. Note that extensions are separate transactions, and therefore each extension carries a transaction fee as well.
There is a 15-minute no parking return time after a transaction ends. This means the customer must move their vehicle to another zone (not just another space) and can return in 15 minutes. Another zone can usually be found on the other side of the street, or on another block of the street.
What do I do if I get a parking citation in this area?
Parkmobile does not own, operate, manage or enforce the parking areas. We don’t issue tickets and we can’t remove them for you. We can provide you with the contact information for your parking authority, if you don’t have it, so you can contact them to begin your dispute. You can use your parking receipt from your Personal Pages to include with your dispute.
To dispute a citation, follow the instructions on the ticket or call 800-989-2058 or Walnut Creek Police at 925-943-5844. You can log on to your Personal Pages online at www.parkmobile.com to obtain a receipt for your parking session.
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