Parkmobile is a mobile payment solution. As certain information varies by location, the information in this article is ONLY for the parking areas located in Charlotte, NC at the University of North Carolina where Parkmobile is offered.
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There is no cost to register with us or to download one of our mobile apps. The transaction fees charged when you initiate a parking session are in addition to the regularly charged parking fees for your area. In some areas transaction fees vary based on which level of membership you choose, but at UNC the transaction fee is $0.25, regardless of membership level. View our Memberships article to learn more about the different membership levels.
View our Memberships article to learn more about the different membership levels.
The transaction fees for this area are as follows:
Basic Membership - $0.25 per transaction
ParkmobilePro Membership - $0.25 per transaction
Corporate Membership - $0.25 per transaction
Parkmobile payments do not integrate with the meters in this area. While your payment will not show on the meter, the officer will use your license plate number and zone number to view your Parkmobile payment on a handheld device. As such, please make sure to add any additional license plate numbers to your account before creating a parking session in order to make sure your parking transactions are correctly created.
Zone numbers are a critical part of your transaction and must be recorded correctly in order for your parking session to be identified correctly by the parking enforcement officers. Zone numbers vary by lot, garage or meter. You MUST identify your Parkmobile zone number from the green Parkmobile signage located in your parking area or at your meter.
In the parking areas at the University of North Carolina, the zone number range is 3810-3822
In the gated parking facilities the zone number range is 3850-3854.
The Parkmobile toll-free phone number to reach the automated system to register and/or start or extend your parking sessions is: 877-727-5301. If you are parking in the parking areas at the University of North Carolina and call any other Parkmobile phone number you will be at risk parking in a zone in the wrong geographical area and the parking officers in your area wouldn't see your parking payment in that case.
The parking session payments made with Parkmobile in gated parking facilities operated by University of North Carolina in Charlotte, NC are completed by the scanning of a gated/garage entry ticket. This can only be done with our iPhone and Android apps. In these gated facilities, payment sessions cannot be started by calling the automated voice response system used in non-gated facilities.
The credit cards accepted in your area are: Visa, MasterCard, Discover, and American Express
You can not stop a session once started. You must select the amount of time you want in advance and pay for that time with your credit card. If you chose more time than you needed, you will not be able to stop the session or get a refund.
You are able to extend your parking time, if you see that you need more than the amount you initially paid for, as long as you haven't already chosen the meter maximum. Example: if the meter maximum is 2 hours, and you chose 1 hour, you can then extend your session before it expires for an additional hour. Note that extensions are separate transactions, and therefore each extension carries a transaction fee as well.
Parkmobile does not own, operate, manage or enforce the parking areas. We don’t issue tickets and we can’t remove them for you. We can provide you with the contact information for your parking authority, if you don’t have it, so you can contact them to begin your dispute.
To dispute a citation, follow the instructions on the ticket. Call 704-687-0161. You can log on to your Personal Pages online at www.parkmobile.com to obtain a receipt for your parking session.