Parkmobile is a pay by phone parking solution and certain information varies depending on your location. Note that the information in this article is ONLY for the parking areas operated by Douglas Parking in Charleston, WV where Parkmobile is offered.
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There is no cost to register with us or to download one of our mobile apps. The transaction fees charged when you initiate a parking session are in addition to the regularly charged parking fees for your area. Transaction fees vary based on which level of membership you choose and which payment method you choose to use. View our Memberships article to learn more about the different membership levels. View What is Parkmobile Wallet? to learn more about Parkmobile Wallet and how it works.
The transaction fees for this area are as follows:
|Membership Level||Parkmobile Wallet as Primary Payment Method||With Other Payment Methods|
Parkmobile is the only payment option in this area. While your payment will not show on any meter, enforcement will use your license plate number and zone number to view your Parkmobile payment on a handheld device. As such, please make sure to add any additional license plate numbers to your account before creating a parking session in order to make sure your parking transactions are correctly created.
Zone numbers are a critical part of your transaction and must be recorded correctly in order for your parking session to be identified correctly by the parking enforcement officers. Zone numbers may vary by street or area. You MUST identify your Parkmobile zone number from the green Parkmobile sticker on your meter.
In the parking areas operated by Douglas Parking in Charleston, WV the zone number range is 2789.
The Parkmobile toll-free phone number to reach the automated system to register and/or start or extend your parking sessions is: 877-727-5014 (877 PARK 014). If you are parking in the parking areas operated in Charleston, WV and call any other Parkmobile phone number you will be at risk parking in a zone in the wrong geographical area and the parking officers in your area wouldn't see your parking payment in that case.
The payment methods accepted in your area are: Visa, MasterCard, and American Express
You can not stop a session once started. You must select the amount of time you want in advance and pay for that time with your credit card. If you chose more time than you needed, you will not be able to stop the session or get a refund.
You are able to extend your parking time, if you see that you need more than the amount you initially paid for, as long as you haven't already chosen the maximum allowed. In order to extend a transaction it must still be active and not yet expired. Example: if the maximum is 12 hours, and you chose 1 hour, you can then extend your session before it expires for up to an additional 11 hours. Note that extensions are separate transactions, and therefore each extension carries a transaction fee as well.
Parkmobile does not own, operate, manage or enforce the parking areas. We don’t issue tickets and we can’t remove them for you. We can provide you with the contact information for your parking authority, if you don’t have it, so you can contact them to begin your dispute. You can use your parking receipt from your Personal Pages to include with your dispute.
To dispute a citation, follow the instructions on the ticket or call 304-721-2004. You can log on to your Personal Pages online at www.parkmobile.com to obtain a receipt for your parking session.
Pay ticket(s) online: HERE