ParkMobile is a pay by phone parking solution and certain information varies depending on your location. Note that the information in this article is ONLY for the parking areas in the City of Columbus, OH where ParkMobile is offered.
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Where Will Payment Appear?
Citation/Parking Operator Info
Transaction Fees (based on Membership Level):
There is no cost to register with us or to download one of our mobile apps. The transaction fees charged when you initiate a parking session are in addition to the regularly charged parking fees for your area. Transaction fees vary based on which level of membership you choose. View our Memberships article to learn more about the different membership levels.
The transaction fees for this area are as follows:
Basic Membership - $0.25 per transaction
ParkMobilePro Membership - $0.25 per transaction
Corporate Membership - $0.25 per transaction
Mobile Pay/Residential Guest Pass - $0.00 per transaction
How Will Enforcement Officers Know That I've Paid? Will My Payment Show on the Meter?
ParkMobile payments do not integrate with the meters in this area. While your payment will not show on the meter, the officer will use your license plate number and zone number to view your ParkMobile payment on a handheld device. As such, please make sure to add any additional license plate numbers to your account before creating a parking session in order to make sure your parking transactions are correctly created.
Zone Number Information and Range:
Zone numbers are a critical part of your transaction and must be recorded correctly in order for your parking session to be identified correctly by the parking enforcement officers. Zone numbers vary by area, and space numbers must be included correctly. You MUST identify your ParkMobile zone number from the green ParkMobile signage located in your parking lot.
In the parking areas in the City of Columbus, OH where ParkMobile is offered the zone number range is 1000 to 99999
Area Specific Parkmobile Phone Number:
The ParkMobile toll-free phone number to reach the automated system to register and/or start or extend your parking sessions is: 877-727-5970 (877 PARK 970). If you are parking in the parking areas in the City of Columbus, OH and call any other ParkMobile phone number you will be at risk parking in a zone in the wrong geographical area and the parking officers in your area wouldn't see your parking payment in that case.
Credit Cards Accepted:
The credit cards accepted in your area are: Visa, MasterCard, and Discover
Can transactions in zones in this area be stopped? Extended? Why or why not?
You can not stop a session once started. You must select the amount of time you want in advance and pay for that time with your credit card. If you chose more time than you needed, you will not be able to stop the session or get a refund.
You may be able to extend your parking time, if you see that you need more than the amount you initially paid for, as long as you haven't already chosen the maximum allowed and if it is allowed in your particular zone. When allowed, in order to extend a transaction it must still be active and not yet expired. Example: if the maximum is 3 hours, and you chose 1 hour, you can then extend your session before it expires for up to an additional 2 hours. Note that extensions are separate transactions, and therefore each extension carries a transaction fee as well.
Children’s Hospital - No transaction fees will be charged to the parker in the Children’s Hospital area. Without the resident guest pass code. code, the parker will receive the “no parking allowed” message and not be allowed to start a session.
Short North Meters - Residential guest codes do not apply to metered zones. A $0.25 transaction fee will be charged to parkers used the app in these zones.
Short North Residential Area - The public can park in this area OR the parker will have a residential guest pass code which will allow them to stay at the zone for 24 hours. Non-resident guest pass code users can only park up to 3 hours and then will need to park at a different zone. No transaction fees will be charged to the parker in this area.
*Guest Pass Code - If you are starting a session in the residential guest pass/mobile pay zones in Columbus, OH you do need to enter/select the correct license plate number for the vehicle you're driving or will result in receiving a parking violation. Enforcement in these areas are solely by license plate number BUT, the residential guest pass code can be used by anyone and not tied to a specific license plate number. It’s just important the parker uses the correct license in their account or else they will potentially get a parking citation.
What do I do if I get a parking citation in this area?
ParkMobile does not own, operate, manage or enforce the parking areas. We don’t issue tickets and we can’t remove them for you. We can provide you with the contact information for your parking authority, if you don’t have it, so you can contact them to begin your dispute. You can use your parking receipt from your Personal Pages to include with your dispute.
To dispute a citation, follow the instructions on the ticket or call 614-645-3111 or email email@example.com or ParkColumbus.com. You can log on to your Personal Pages online at www.parkmobile.com to obtain a receipt for your parking session.
For more information on the ParkColumbus initiative please review the ParkColumbus FAQ
Para mas information sobre ParkColumbus por favor revisar en la opcion de Preguntas frecuentes
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