ParkMobile is a pay by phone parking solution and certain information varies depending on your location. Note that the information in this article is ONLY for the area of Monterey, CA where ParkMobile is offered.
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Where Will Payment Appear?
Citation/Parking Operator Info
Transaction Fees (based on Membership Level):
There is no cost to register with us or to download one of our mobile apps. The transaction fees charged when you initiate a parking session are in addition to the regularly charged parking fees for your area. Transaction fees vary based on which level of membership you choose. View our Memberships article to learn more about the different membership levels.
The transaction fees for this area are as follows:
Basic Membership - $0.30 per transaction
ParkMobilePro Membership - $0.30 per transaction
Corporate Membership - $0.30 per transaction
How Will Enforcement Officers Know That I've Paid? Will My Payment Show on the Meter?
ParkMobile payments do not integrate with the meters in this area. While your payment will not show on the meter, the officer will use your license plate number and zone number to view your ParkMobile payment on a handheld device. As such, please make sure to add any additional license plate numbers to your account before creating a parking session in order to make sure your parking transactions are correctly created.
Zone Number Information and Range:
Zone numbers and space numbers (where applicable) are a critical part of your transaction and must be recorded correctly in order for your parking session to be identified correctly by the parking enforcement officers. Zone numbers vary based on location. You MUST identify your ParkMobile zone or space number from the green ParkMobile sticker on the single space meter for your space (or the multi-space machine for your side of the block).
In Monterey, CA the zone numbers range from 21001 to 21018.
Area Specific ParkMobile Phone Number:
The ParkMobile toll-free phone number to reach the automated system to register and/or start or extend your parking sessions is: 877-727-5718 (877 PARK 718). If you are parking in Monterey, CA and call any other ParkMobile phone number you will be at risk parking in a zone in the wrong geographical area and the parking officers in your area wouldn't see your parking payment in that case.
Credit Cards Accepted:
The credit cards accepted in your area are: Visa, MasterCard, and Discover
Can transactions in zones in this area be stopped? Extended? Why or why not?
You can not stop a session once started. You must select the amount of time you want in advance and pay for that time with your credit card. If you chose more time than you needed, you will not be able to stop the session or get a refund.
You are able to extend your parking time, if you see that you need more than the amount you initially paid for, as long as you haven't already chosen the meter maximum. Example: if the meter maximum is 2 hours, and you chose 1 hour, you can then extend your session before it expires for an additional hour. Note that extensions for this location do not carry are separate transaction fee.
What do I do if I get a parking citation in this area?
ParkMobile does not own, operate, manage or enforce the parking areas. We don’t issue tickets and we can’t remove them for you. We can provide you with the contact information for your parking authority, if you don’t have it, so you can contact them to begin your dispute. You can use your parking receipt from your Personal Pages to include with your dispute.
To dispute a citation, follow the instructions on the ticket or call 855-597-5252. If booted please contact 831-646-3953. If towed please contact 831-646-3914. Please visit their website for more information or by mail at City of Monterey P.O. Box 1930 San Jose, CA 95109. You can log on to your Personal Pages online at www.parkmobile.io to obtain a receipt for your parking session.
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