The team at ParkMobile has been closely monitoring the situation with the coronavirus (COVID-19) and making the necessary preparations. We want to assure you that the health of our employees and continuity of service for our clients and users are top priorities for our company. Please note, we are experiencing very high call volume right now, so your best option is to submit a request and one of our customer support reps will get back to you as soon as possible. Below are answers to some frequently asked questions.
Q: Is ParkMobile still operating at this time?
A: Yes. We are fully operational. You can still use the app to pay for parking or make parking reservations. Our customer service team is also working 24/7 to help with any problems. The best way to get help is to submit a request on this site and one of our reps will get back to you as soon as possible. You can find the "Submit a Request" button is on the upper right section of the Help Center.
Q: How is ParkMobile supporting the community during this time?
A: ParkMobile recently launched an initiative to help raise money for five charities (listed below). If you want to make a donation, open the ParkMobile app and enter the zone number for the charity you want to support. Select your donation amount and touch the "Start Parking" button to make your donation. ParkMobile will match a portion of the money raised. You can get more information on our COVID-19 fundraising efforts here.
- Feeding America (National): Zone 100
- Giving Kitchen (Atlanta): Zone 101
- Hook Hall Helps (Washington DC): Zone 102
- Colorado Family Meal (Denver): Zone 103
- Louisiana Hospitality Foundation (New Orleans): Zone 104
Q: What are cities and parking operators doing right now?
A: While this is a very challenging time for the parking industry, many cities and operators are doing great work to help support their local communities. Cities are doing free parking, encouraging residents to use the app versus the meter to prevent the spread of germs, converting parking garages into overflow healthcare facilities and more. You can read this article about how the industry is responding to the coronavirus.
Q: What do I do if I made a ParkMobile parking reservation for an event that got cancelled?
A: In some cases, you are able to cancel the reservation in the app or on the web. Just log in to your account in the app or on the web, go to your reservation and touch the “Cancel Reservation” button. If you do not see that option available in the app or web, please submit a request and a customer service representative will help you. You can see screenshots of where the cancel buttons are in the app and web below.
Q: If my event is suspended or postponed, do I get a refund?
A: If an event is suspended or postponed, your reservation will automatically apply to the newly scheduled date for the event. If you are unable to attend the rescheduled event, please submit a request for a refund and our support team will get back to you.
Q: What if I have a season parking package?
A: If you have a season parking package, your reservation will be updated with the new date/time when the games are rescheduled. If games in the season package are cancelled, you can submit a request for a refund.
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