ParkMobile is a pay by phone parking solution and certain information varies depending on your location. Note that the information in this article is ONLY for the parking areas in Rochester, NY operated by MAPCO where ParkMobile is offered.
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The ParkMobile transaction fees are waived in your parking area of Rochester, NY operated by MAPCO is not charging their customers a transaction fee at this time. The parking operator absorbs the cost of the transaction fee, so you only pay the standard daily parking rate when using ParkMobile, just as you do when you pay at the parking areas.
There are ParkMobilePro and Corporate Memberships available, but at this time neither would benefit you over the Basic Membership since the areas in Rochester, NY operated by MAPCO has chosen to waive the transaction fee. By default when you register via any other method other than the website, your membership level is set to "Basic Membership".
Additionally, there is no cost to download one of our mobile apps and no cost to register via a mobile app or online.
ParkMobile payments do not integrate with the meters in this area. While your payment will not show on the meter, the officer will use your license plate number, zone number, and space number (where applicable) to view your ParkMobile payment on a handheld device. As such, please make sure to add any additional license plate numbers to your account before creating a parking session in order to make sure your parking transactions are correctly created.
Zone numbers (and space numbers if parked in a lot or garage or meter numbers if parked on-street) are a critical part of your transaction and must be recorded correctly in order for your parking session to be identified correctly by the parking enforcement officers. Zone numbers vary by lot, meter, side of street, etc. You MUST identify your ParkMobile zone number from the green ParkMobile signage located in your parking area.
In the parking areas in Rochester, NY operated by MAPCO the zone number is 8811.
The ParkMobile toll-free phone number to reach the automated system to register and/or start or extend your parking sessions is: 877-727-5730 (877 PARK 730). If you are parking in the parking areas in Rochester, NY operated by MAPCO and call any other ParkMobile number you will be at risk parking in a zone in the wrong geographical area and the parking officers in your area wouldn't see your parking payment in that case.
The payment methods accepted in your area are:
The payment methods accepted in your area are: Visa, MasterCard, Discover, American Express.
You can not stop a session once started. You must select the amount of time you want in advance and pay for that time with your credit card. If you chose more time than you needed, you will not be able to stop the session or get a refund.
You are able to extend your parking time, if you see that you need more than the amount you initially paid for, as long as you haven't already chosen the maximum allowed. In order to extend a transaction it must still be active and not yet expired. Example: if the maximum is 2 hours, and you chose 1 hour, you can then extend your session before it expires for up to an additional hour.
ParkMobile does not own, operate, manage or enforce the parking areas. We don’t issue tickets and we can’t remove them for you. We can provide you with the contact information for the areas in Rochester, NY operated by MAPCO so you can contact them to begin your dispute. You can use your parking receipt from your Personal Pages to include with your dispute.
To dispute a citation, follow the instructions on the ticket or email firstname.lastname@example.org, they can also be reached by phone at 585-292-4900 x7007. You can log on to your Personal Pages online at www.parkmobile.com to obtain a receipt for your parking session.