Parkmobile is a pay by phone parking solution and certain information varies depending on your location. Note that the information in this article is ONLY for the parking areas operated by James Madison University in Harrisonburg, VA where Parkmobile is offered.
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Where Will Payment Appear?
Citation/Parking Operator Info
Transaction Fees (based on Membership Level and Payment Method):
There is no cost to register with us or to download one of our mobile apps. The transaction fees charged when you initiate a parking session are in addition to the regularly charged parking fees for your area. Transaction fees vary based on which level of membership you choose and which payment method you choose to use. View our Memberships article to learn more about the different membership levels. View What is Parkmobile Wallet? to learn more about Parkmobile Wallet and how it works.
The transaction fees for this area are as follows:
Basic Membership - $0.30 per transaction
ParkMobilePro Membership - $0.30 per transaction
Corporate Membership - $0.30 per transaction
How Will Enforcement Officers Know That I've Paid? Will My Payment Show on the Meter?
Parkmobile payments do not integrate with the meters in this area. While your payment will not show on the meter, the officer will use your zone number and space number to view your Parkmobile payment on a handheld device.
Zone Number Information and Range:
Zone numbers are a critical part of your transaction and must be recorded correctly in order for your parking session to be identified correctly by the parking enforcement officers. Zone numbers vary by location. The zone number listing below is provided as a reference only. You MUST identify your Parkmobile zone number from the Parkmobile signage located in your parking area to ensure you start your session correctly. If your parking area appears in the list below more than once you must ensure you confirm the zone number in your parking area on the Parkmobile signage before starting your parking session.
In the parking areas at James Madison University in Harrisonburg, VA the zone numbers range from 71001 to 71008.
Area Specific Parkmobile Phone Number:
The Parkmobile toll-free phone number to reach the automated system to register and/or start or extend your parking sessions is: 877-727-5758 (877 PARK 758). If you are parking in the parking areas at James Madison University and call any other Parkmobile phone number you will be at risk parking in a zone in the wrong geographical area and the parking officers in your area wouldn't see your parking payment in that case.
Payment Methods Accepted:
The payment methods accepted in your area are: PayPal, Visa, MasterCard, Discover, American Express, and Parkmobile Wallet.
Can transactions in zones in this area be stopped? Extended? Why or why not?
You can not stop a session once started. You must select the amount of time you want in advance and pay for that time with your credit card. If you chose more time than you needed, you will not be able to stop the session or get a refund.
You are able to extend your parking time, if you see that you need more than the amount you initially paid for, as long as you haven't already chosen the meter maximum. Example: if the meter maximum is 2 hours, and you chose 1 hour, you can then extend your session before it expires for an additional hour. Note that extensions are separate transactions, and therefore each extension carries a transaction fee as well.
What do I do if I get a parking citation in this area?
Parkmobile does not own, operate, manage or enforce the parking areas. We don’t issue tickets and we can’t remove them for you. We can provide you with the contact information for your parking authority, if you don’t have it, so you can contact them to begin your dispute. You can use your parking receipt from your Personal Pages to include with your dispute.
You can log on to your Personal Pages online at www.parkmobile.com to obtain a receipt for your parking session.To dispute a citation, follow the instructions on the ticket, for your convenience their information has been included below.
JMU Parking Services by email at firstname.lastname@example.org or by phone at 540.568.3300. Additional information is also available on their website.
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