ParkMobile is a pay by phone parking solution and certain information varies depending on your location. Note that the information in this article is ONLY for the areas in Richmond, VA operated by Pivot Parking where ParkMobile is offered.
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There is no cost to register with us or to download one of our mobile apps. The transaction fees charged when you initiate a parking session are in addition to the regularly charged parking fees for your area. Transaction fees vary based on which level of membership you choose and which payment method you choose to use. View our Memberships article to learn more about the different membership levels. View What is Parkmobile Wallet? to learn more about ParkMobile Wallet, how it works and to view the press release.
The transaction fees for this area are as follows:
|Membership Level||ParkMobile Wallet as Primary Payment Method||With Other Payment Methods|
ParkMobile payments do not integrate with the meters in this area. While your payment will not show on the meter, the officer will use your license plate number and zone number to view your ParkMobile payment on a handheld device. As such, please make sure to add any additional license plate numbers to your account before creating a parking session in order to make sure your parking transactions are correctly created.
Zone numbers are a critical part of your transaction and must be recorded correctly in order for your parking session to be identified correctly by the parking enforcement officers. Zone numbers vary by geographical area. You MUST identify your ParkMobile zone number from the green ParkMobile signage located in your parking lot.
In the parking areas in Richmond, VA operated by Pivot Parking the zone numbers are is 66100.
The ParkMobile toll-free phone number to reach the automated system to register and/or start or extend your parking sessions is: 877-727-5758 (877 PARK 758). If you are parking in the parking areas in Richmond, VA operated by Pivot Parking and call any other ParkMobile phone number you will be at risk parking in a zone in the wrong geographical area and the parking officers in your area wouldn't see your parking payment in that case.
You can not stop a session once started. You must select the amount of time you want in advance and pay for that time with your credit card. If you chose more time than you needed, you will not be able to stop the session or get a refund.
You are able to extend your parking time, if you see that you need more than the amount you initially paid for, as long as you haven't already chosen the meter maximum. Example: if the meter maximum is 2 hours, and you chose 1 hour, you can then extend your session before it expires for an additional hour. Note that extensions are separate transactions but this location does not charge transaction fees when extending.
ParkMobile does not own, operate, manage or enforce the parking areas. We don’t issue tickets and we can’t remove them for you. We can provide you with the contact information for your parking authority, if you don’t have it, so you can contact them to begin your dispute. You can use your parking receipt from your Personal Pages to include with your dispute.
To dispute a citation, follow the instructions on the ticket. You can log on to your Personal Pages online at www.parkmobile.com to obtain a receipt for your parking session.