ParkMobile is a pay by phone parking solution and certain information varies depending on your location. Note that the information in this article is ONLY for the parking areas operated by Pivot Parking in Surfside Beach, SC where ParkMobile is offered.
Click a topic below to jump to that section, or just scroll through all sections.
Transaction Fees
Where Will Payment Appear?
Zone Numbers
Phone Number
Payment Methods
Session Management
Citation/Parking Operator Info
Transaction Fees (based on Membership Level):
There is no cost to register with us or to download one of our mobile apps. The transaction fees charged when you initiate a parking session are in addition to the regularly charged parking fees for your area. Transaction fees vary based on which level of membership you choose. View our Memberships article to learn more about the different membership levels.
The transaction fee for this area is as follows:
Basic Membership - $0.40 per transaction
How Will Enforcement Officers Know That I've Paid? Will My Payment Show on the Meter?
ParkMobile payments do not integrate with the meters in this area. While your payment will not show on the meter, the officer will use your license plate number and zone number to view your ParkMobile payment on a handheld device. As such, please make sure to add any additional license plate numbers to your account before creating a parking session in order to make sure your parking transactions are correctly created.
Zone Number Information and Range:
Zone numbers are a critical part of your transaction and must be recorded correctly in order for your parking session to be identified correctly by the parking enforcement officers. Zone numbers vary by lot. The zone number listing below is provided as a reference only. You MUST identify your ParkMobile zone number from the green ParkMobile signage located in your parking area to ensure you start your session correctly.
In the parking areas in Surfside Beach, SC, the zone numbers range from 4010 to 4049.
Area Specific ParkMobile Phone Number:
The ParkMobile toll-free phone number to reach the automated system to register and/or start or extend your parking sessions is: 877-727-5714 (877 PARK 714). If you are parking in the parking areas operated by Pivot Parking in Surfside Beach, SC, and call any other ParkMobile phone number, you will be at risk of parking in a zone in the wrong geographical area, and the parking officers in your area may not see your parking payment. However, if you need to reach the parking operator directly to report on-site issues like a broken meter, etc, they can be reached by email at:surfsideparkingmgr@pivotparking.com.
Credit Cards Accepted:
The credit cards accepted in your area are: Visa, MasterCard, and Discover.
Can transactions in zones in this area be stopped? Extended? Why or why not?
You can not stop a session once it has started. You must select the amount of time you want in advance and pay for that time with your credit card. If you choose more time than you need, you will not be able to stop the session or get a refund for the leftover time.
You are able to extend your parking time if you see that you need more than the amount you initially paid for, as long as you haven't already chosen the maximum allowed. In order to extend a transaction, it must still be active and not yet expired. Example: if the maximum is 4 hours, and you chose 2 hours, you can then extend your session before it expires for up to an additional 2 hours. Note that extensions are separate transactions, and therefore each extension carries a transaction fee as well.
What do I do if I get a parking citation in this area?
ParkMobile does not own, operate, manage, or enforce the parking areas. We don’t issue tickets, and we can’t remove them for you. If you don't have the contact information for your parking authority, we can provide it so you can contact them to begin your dispute.
To dispute a citation, Pivot Parking can be reached by phone at 843-945-0747. You can include your parking receipt from your confirmation email with your dispute.
Comments
Article is closed for comments.