ParkMobile is a pay by phone parking solution and certain information varies depending on your location. Note that the information in this article is ONLY for the areas at ParkDSM in Des Moines, IA where ParkMobile is offered. The ParkDSM app is also powered by ParkMobile.
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Where Will Payment Appear?
Citation/Parking Operator Info
There is no cost to register with us or to download the ParkDSM or ParkMobile apps. The transaction fees charged when you initiate a parking session are in addition to the regularly charged parking fees for your area. The transaction fee for each parking session in this area is $0.25.
How Will Enforcement Officers Know That I've Paid? Will My Payment Show on the Meter?
ParkMobile payments do not integrate with the meters in this area. While your payment will not show on the meter, the officer will use your license plate number and zone number (which is your space number onsite) to view your ParkMobile payment on a handheld device. As such, add any additional license plate numbers to your account before creating a parking session in order to ensure your parking transactions are started with the correct information. Parking sessions cannot be changed or cancelled after creation.
Zone Number Information and Range:
The ParkDSM with the City of Des Moines, IA is considered Pay by Space. It is important to understand that each space is considered a zone within ParkMobile's system and must be recorded correctly in order for your parking session to be identified by the parking enforcement officers. The zone number range below is provided as a reference only. You MUST identify your space number painted on the ground in order to enter as your ParkMobile zone number and to ensure you start your session correctly.
In the parking areas operated by ParkDSM in Des Moines, IA the zone numbers range from 100100 - 990107.
Area Specific ParkMobile Phone Number:
The ParkMobile toll-free phone number to reach the automated system to register and/or start or extend your parking sessions is: 833-930-0050. If you are parking at ParkDSM in Des Moines, IA and call any other ParkMobile phone number you will be at risk parking in a zone in the wrong geographical area and the parking officers in your area wouldn't see your parking payment in that case.
Payment Methods Accepted:
The payment methods accepted in your area are: Visa, MasterCard, Discover, and American Express.
Can transactions in zones in this area be stopped? Extended? Why or why not?
You can not stop a session once started. You must select the amount of time you want in advance and pay for that time with your credit card. If you chose more time than you needed, you will not be able to stop the session or get a refund.
You are able to extend your parking time, if you see that you need more than the amount you initially paid for, as long as you haven't already chosen the meter maximum. Example: if the meter maximum is 2 hours, and you chose 1 hour, you can then extend your session before it expires for an additional hour. Note that extensions are separate transactions, and therefore each extension carries a transaction fee as well.
What do I do if I get a parking penalty in this area?
ParkMobile does not own, operate, manage or enforce the parking areas. We don’t issue tickets and we can’t remove them for you. We can provide you with the contact information for your parking authority so you can contact them to begin your appeal. You can use your parking receipt from your ParkMobile Personal Pages to include with your dispute.
If you feel as though the parking ticket you received wasn’t necessary or reasonable, you may appeal. This needs to be done within seven business days of the ticketed date. You can fill out this online form to submit your appeal or request a paper version at the City Clerk’s Office during business hours.
You can pay your parking ticket or learn about enforcement, late payments, and more HERE.
If your vehicle gets towed, you must pay all late parking tickets along with a $20 preservation fee - Cash, Visa, or Mastercard. Go to the City Clerk’s Office where they will provide a release to the registered owner (ID required) during business hours or the Des Moines Police Department who can provide releases between 5 p.m. and 7 p.m. Monday through Friday except City holidays. Take the Vehicle Impound Release form to the towing company in order to get your vehicle.
For non-enforcement related questions or to report other problems such as broken onsite multi-space meters, call Traffic & Transportation at (515) 283-4973.
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