It is very important to review all of your parking details before activating your parking transaction. Parking transactions can't be adjusted once started, as no parking operator allows us to have that functionality. Should you start a transaction on the wrong license plate, you will need to immediately start another transaction with the correct license plate number, as officers in most areas use your zone number and license plate number of the vehicle parked to view your parking payment. If you park in an area where Parkmobile payments appear on the meter, your license plate number is not a critical part of the transaction, and you wouldn’t need to pay again as long as you verify the payment properly reflected on your meter. If you know without doubt that the parking operator in your area does NOT use your license plate number as part of verification of payment, you wouldn’t need to pay again using the correct license plate number. However, if you aren’t certain, you are advised to pay again to ensure your payment can be verified by the parking attendant.
Please note that by entering a new license plate number and starting a session on that license plate number, you WILL be initiating another parking transaction and therefore another charge to your payment method on file. We can't refund you for any mistaken transaction, as Parkmobile is only the payment solution and does not collect the parking fees you pay. Your parking charges go directly to the parking operator for your area, and Parkmobile does not have the ability or access to refund or reverse charges to your card.
If you receive a citation due to using the wrong license plate number in your transaction, you will still have the opportunity to request a dismissal of the citation, directly with the parking operator. You'll need to access your Parkmobile Personal Pages with your username and password to retrieve your parking payment. You can use this verification of your payment in your request for a forgiveness dismissal. Parkmobile doesn't issue or handle citations, and certainly can't guarantee the outcome of any adjudication request you may choose to make, but having proof you did pay for parking, just with a minor error in your transaction, will go a long way in stating your case.
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