FREQUENTLY ASKED QUESTIONS

FAQ
Don't see what you need below? Visit our full Help Center.

Click a question below to jump to that answer, or scroll through all the questions and answers.

How do I download the mobile app?

Who can I contact for more help?

What is the zone number? Is there a locations map?

How do I get my parking history or receipts?

Can I extend my time?

How can I reset my password or unlock my account?

Can I cancel my account?

Can I stop or cancel my session?

Can I use ParkMobile for handicapped or disabled person's parking?

Why is my account suspended?

How does enforcement know I paid? What if I get a ticket?

Can I get a refund?

Why does the app show my mobile number is already in use?

How do I know my parking session has started?

How do I set up my parking alerts and reminders?

What if I encounter a technical issue or see an error message?

How do I add or delete a payment method?

Can I move zones or spaces while in a session?

Can I park multiple cars?

How do I add license plate numbers to my account?

How do I change the phone number or email address on my account?

Why do the rates shown in the app not match what I see in the parking area?

HOW DO I DOWNLOAD THE MOBILE APP?

You can download the ParkMobile app in your device's app store or market, or by texting yourself a link. More information can be found here.

WHO CAN I CONTACT FOR MORE HELP?

We are happy to help! Search for a wide variety of topics in our Help Center or create a support ticket if you need more help. We'll respond as soon as possible to help resolve your questions.

WHAT IS THE ZONE NUMBER? IS THERE A LOCATIONS MAP?

The ParkMobile zone number is required to start your parking session and identifies where you are parked. You can find the zone number located on signage in the lot or on decals on the meter. View a map of all available ParkMobile locations in your area in the ParkMobile app.

HOW DO I GET MY PARKING HISTORY OR RECEIPTS?

You can view your parking history in the ParkMobile app or on your Personal Pages. The ParkMobile app shows just your recent history, which can be accessed by logging in and tapping "Sessions" then "History". For a full parking history, visit your Personal Pages. Once logged in, click "Parking History" from the left navigation bar and adjust the date range if needed. You’ll be able to view previous parking sessions and access monthly statements and receipts.

CAN I EXTEND MY TIME? 

Yes! You can extend your parking session in zones that accept it while your session is still active. If you can’t extend your time in zones where extensions are accepted, it could be because you have already reached the maximum stay allowed set by the parking operator, or your initial session has already ended. Check your parking area's Help Center article to get details on extensions in your area.  

HOW CAN I RESET MY PASSWORD OR UNLOCK MY ACCOUNT?

It’s quick and easy to reset your password! In the app, tap "Forgot your Password" and enter the mobile number or email associated with your ParkMobile account and tap "Submit". You will then be sent an email with reset instructions. If you don't have an email address on file or registered by voice with our phone system, you will receive a text message with reset instructions. 

CAN I CANCEL MY ACCOUNT?

We'd hate to see you go! To cancel your account, you can open a support ticket in the Help Center. In the ticket, please include the email address/mobile number on your account and the last four digits of the credit card on file (you can provide your License Plate Number on your account if you don't use a credit card as a payment method). If you are willing to share, please also include the reason you are canceling so that we can continue to make improvements to the ParkMobile app.

CAN I STOP OR CANCEL MY SESSION?

Parking sessions can be stopped early in certain zones. If you start a session and don't see the STOP button, then stopping your session early isn’t allowed in that zone and your session will automatically end at the deactivation time shown. Canceling is different from stopping a session, and no parking sessions can be canceled once started, regardless of the zone.

CAN I USE PARKMOBILE FOR HANDICAPPED OR DISABLED PERSON'S PARKING?

For more information on the availability of handicapped or disability placard parking, check your parking area's Help Center article to get details for your area.  Search for your parking area by clicking the magnifying glass and typing the city name. Availability, rules, and regulations vary by parking area and are not managed by ParkMobile.

WHY IS MY ACCOUNT SUSPENDED?

Your account will be suspended if the credit card on file has expired or if you have experienced a payment failure resulting in a balance due. But don’t worry, it’s easy to fix! In either case, you'll need to update your payment method. More information can be found here.

HOW DOES ENFORCEMENT KNOW I PAID? WHAT IF I GET A TICKET?

The parking meters and kiosks don’t sync with our system, but local parking enforcement will see your mobile payment on their handheld device. We would hate for any of our users to receive a ticket! In the event that you do receive a ticket even after paying, verify that you used the correct zone number and license plate number. You will need to submit your dispute with the parking authority where you parked your vehicle. 

CAN I GET A REFUND?

ParkMobile cannot refund your parking session once created. More information can be found here.

WHY DOES THE APP SHOW MY MOBILE NUMBER IS ALREADY IN USE?

If you get the message "Another user is registered with this mobile number" it could be related to an old account that was not removed from the system, a mistaken number entry, or a recycled phone number. Open a support ticket in the Help Center with the mobile number so that we are able to assist you!

HOW DO I KNOW MY PARKING SESSION HAS STARTED?

When using the app, you will know your parking session has successfully started once you see the countdown timer on the Active Sessions screen. On the mobile website and Personal Pages, you will see "Your Session is Active" in the details. In the automated phone system, you will hear "Your Session has Started" along with details about the session.

HOW DO I SET UP MY PARKING ALERTS AND REMINDERS?

Login to your account and click "Settings" then "Notifications". Tap on the mail and phone icons to enable or disable the reminders via email, SMS, or push notification.

WHAT IF I ENCOUNTER A TECHNICAL ISSUE OR SEE AN ERROR MESSAGE?

If you experience a technical issue or receive an error message, open a support ticket in the Help Center. Please include the email address or mobile number on your account and the details of your experience, including the error message and when you experienced the problem. Be sure to pay for your parking on site or with another method while we resolve the issue! 

HOW DO I ADD OR DELETE A PAYMENT METHOD?

Login to the app and select "Settings" then "Payment Methods" You can swipe to delete a payment method or tap the "Add Payment Method" to view your options. You can add credit cards, PayPal, and ParkMobile Wallet to your account, but check your parking area's Help Center article to ensure they accept the payment method you prefer. Search for your parking area by clicking the magnifying glass and typing the city name. 

CAN I MOVE ZONES OR SPACES WHILE IN A SESSION?

You cannot change a zone or space number once a session is started. If a session has been started in the incorrect location, please start a new session with the correct information. In most areas, you cannot pay in one zone and park in another, check your parking area's Help Center article to get details on whether or not this is allowed in your area.

CAN I PARK MULTIPLE CARS?

Absolutely! You can start additional parking sessions by returning to the "Parking" section and entering the required information to start another parking session. If the license plate number isn't already saved to your account, simply add it before starting the parking session.

HOW DO I ADD LICENSE PLATE NUMBERS TO MY ACCOUNT?

Login and select "Settings" then "Vehicles" to view the LPNs saved to your account. Tap to edit an existing LPN, swipe to delete an LPN, or click the "+" to add an LPN. Save up to 5 license plate numbers in your account!

HOW DO I CHANGE THE PHONE NUMBER OR EMAIL ADDRESS ON MY ACCOUNT?

You can use the ParkMobile app or website to change the phone number or email address on your account. In the app, login and select "Settings" and then "User Profile" to update your phone number or email address. 

WHY DO THE RATES SHOWN IN THE APP NOT MATCH WHAT I SEE IN THE PARKING AREA?

Local parking authorities and parking operators set the parking rates and provide that information to us. If you see a discrepancy with a rate, you can open a support ticket here in the Help Center. Be sure to include your mobile number on your account and the details of your experience.

 

 

Was this article helpful?
21 out of 96 found this helpful
Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.