Update: Security Notification - March 2021

UPDATE: April 13, 2021

In keeping with our commitment to transparency, we want to share an update on the cybersecurity incident we announced last month.

Our investigation concluded that encrypted passwords, but not the encryption keys needed to read them, were accessed. While we protect user passwords by encrypting them with advanced hashing and salting technologies, as an added precaution, users may consider changing their passwords in the "Settings" section of the ParkMobile app or by clicking this link.

Our investigation has confirmed that basic user information – license plate numbers and, if provided by the user, email addresses and/or phone numbers, and vehicle nicknames – was accessed. In a small percentage of cases, mailing addresses were affected. No credit cards or parking transaction history were accessed, and we do not collect Social Security numbers, driver’s license numbers, or dates of birth.

Please rest assured we take seriously our responsibility to safeguard the security of our users’ information and appreciate your continued trust.


Previous Notification from March 26, 2021

We recently became aware of a cybersecurity incident linked to a vulnerability in a third-party software that we use. In response, we immediately launched an investigation with the assistance of a leading cybersecurity firm to address the incident. Out of an abundance of caution, we have also notified the appropriate law enforcement authorities.

The investigation is ongoing, and we are limited in the details we can provide at this time. Our investigation indicates that no sensitive data or Payment Card Information, which we encrypt, was affected. Meanwhile, we have taken additional precautionary steps since learning of the incident, including eliminating the third-party vulnerability, maintaining our security, and continuing to monitor our systems.

We take seriously our responsibility to safeguard the security of our customers’ information. We will update this page if any new information is determined.

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